FAQ

FAQs

General information

What is the Stars Insight community?
The Stars Insight community is a space created by Mercedes-Benz and Kantar Live for automobile experts to get together and talk about their passion.
Members of the community are invited regularly to express their opinions on our brands and new products, and share ideas and experiences through short online questionnaires or discussion forums.
 

What information is required to become a member of Stars Insight?
Your member profile will contain your email address and important data such as your age and gender. You will also be asked different questions about your preferences. The questions asked during recruitment not only allow us to guarantee that the community reflects on all Mercedes-Benz enthusiasts, but also help us to ensure that your experience within the brand Mercedes-Benz is a positive one.
 

Will I be able to choose what types of activity I take part in?
Yes. We will use the information you entered in the recruitment questionnaire to send you invitations to activities matching your preferences.
 

How can I unsubscribe from the community?
You can unsubscribe if you open your profile (click on your user name on the top of the page). Under “edit account” you have the chance to “cancel account”. Your account will be removed and all account information will be deleted.
 

Will the information contained in my profile be sold to third parties?
The information collected by Stars Insight will not be sold or communicated to other companies. All information is strictly confidential and respect for privacy is guaranteed. Your information will never be sold, exchanged or communicated to a third party without your explicit consent. Please consult our Confidentiality Policy for more details.
 

What do I need to do if I forget my password?
If you can’t remember your password, simply click on the “Request new password” button on the login page for the Stars Insight portal to receive a new password by email.
 

Technical problems
If you encounter any technical problems, please contact support@survey.stars-insight.us .

 

Hotspots

What is a Hotspot?
Hotspots are projects we conduct on Stars Insight for Mercedes-Benz. During a Hotspot we open several discussion forums and surveys to seek your opinion. Your feedback will influence Mercedes-Benz decisions regarding products, services etc. A Hotspot lasts around 10 days.
Of course, you will find interesting topics on Stars Insight besides our Hotspots, too!
 

Will my participation be compensated?
Yes! If you complete all Hotspot features (surveys and discussions) your participation will be paid after the Hotspot:

  • You will receive 5$ if you completed all Hotspot surveys.
  • You will receive 20$ if you answered all Hotspot discussions (please consider that your answers need to be rich in content – we want more than only yes / no answers. ;-))

Besides the Hotspot, you will be paid at the end of a quarter if you complete an additional survey: 

  • You will receive 2$ for completing an "additional information survey". 

How can I write a comment on a specific topic or thread?
To write a contribution within an existing discussion just click on “add new comment” to add your comment or on “reply” to respond to a post by another user.
 

Using pictures in your comments:
Copyright is a complex and difficult issue. It is not always clear to whom licensing rights belong to. We therefore advice you to always state the source (e.g. URL, that you got the picture from) of the pictures that you upload within the community.
 

Other  

What does Mercedes-Benz do with my contributions?
Community content is constantly evaluated and analysed. Furthermore, results are being compiled for interested departments and sections within the Mercedes-Benz company. This is also where the hotspot topics come from. In that sense you are not only working on a single big project but on many. With your shared opinion, you help to shape and create the decisions and consequently the future of Mercedes-Benz.


Can the community provide any help concerning problems with my vehicle?
No, unfortunately not. In case of any complaint or problem concerning your Mercedes-Benz vehicle please contact the Customer Assistance Centre of Mercedes-Benz: 00800 97777777.

 

 

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